FAQs

Healthy Lifestyle Guide

Our Healthy Lifestyle Guide is included with every purchase. 

Please Note: Your Healthy Lifestyle Guide will be available for download upon the completion of your purchase, an email containing your guide will also be sent to the email address provided during checkout. For Questions regarding your Healthy Lifestyle Guide delivery, please email support@shapelyusa.com

Sizing

Our Pick Your Perfect Size quiz was created to help guide you to pick the size that will most comfortably fit your body. Below is a traditional sizing chart to provide additional assistance. 

Please Note: Our Workout Tool runs small. 

Waist (Inches) 

 Shapely Size 

25 - 27 

Small

27 - 29 

Medium

29 - 31 Large
31 - 33 X - Large
33 - 35 XX - Large
35 - 37 3X - Large

 

Shipping

*We are working safely to quickly process and ship orders, please allow an additional 3-5 days for shipping due to COVID-19.

Please allow 5-7 days for processing and shipping. All orders placed on the weekend will be shipped the following Monday. 

Please Note: Shapely is not responsible for lost or stolen packages once they leave our facility. 

Order Updates & Cancellations

Please review all billing and shipping information prior to order submission as orders cannot be updated or canceled. 

Returns & Exchanges 

We do not offer refunds. If you are looking to exchange your order due to sizing, we're here to help! We offer exchanges within 30 days of receiving your order. You can return your product for a different sized product. 

Please note the following exceptions to our exchange policy:

  • Items must be returned in original packaging 
  • Returned items must have no visible signs of wear or use

To initiate an exchange, please email support@shapelyusa.com